Help

Applying for camp

1. Watch the short intro film on the home page. The application opens after it.
2. Fill in the application. Your answers are saved in the tab as you type, so a reload does not lose them.
3. Message us on WhatsApp at +44 7507 548712 once you have applied. We can only reply to people who message us first, so this step matters.
4. The team reviews your application. We may ask you for more information before deciding.
5. If you are accepted, you get a link to confirm your place, read the booking terms and pay.

Paying

You can pay in full or, where the camp offers it, in instalments. Card payments go through Fiserv’s secure checkout: your card details are entered on their page and never reach us.

Your place is reserved once the first payment arrives. To see what you have paid and what is still due, open Account settings → Billing. Read our Cancellation & Refund Policy before you pay.

Signing in

• Sign in with your email address and password.
• The first time you sign in, you will be asked to set up an authenticator app, such as Google Authenticator, Microsoft Authenticator or 1Password. After that you enter the 6-digit code from the app each time you sign in.
• Forgot your password, or lost your phone? Message us on WhatsApp at +44 7507 548712. We will check it is you and reset it.

Getting ready for camp

Once you are booked, Get ready in the members area walks you through what we need before you travel: your travel insurance policy and your flight details (arrival date, flight number and airport), so we can arrange airport transfers. Do not book flights until your place is confirmed in writing.

Using the members area

• Home: your feed and what is new.
• Mentors: browse mentors and book a session. Your bookings are under My sessions.
• Resources and Courses: books, articles, audio and lessons. Your progress is saved as you go.
• Community: post, comment and share photos and videos with the brotherhood.
• Friends and Messages: connect with other members and message them privately.
• Tasks: things the team has asked you to do.
• Profile: what other members see about you.

Reporting a problem, a post or a person

• Something broken or glitchy? Choose Report a problem in the menu, tell us what happened, and the team will look into it.
• A post or comment that breaks the community rules? Tap the flag on the post, or Report under the comment.
• A problem with a person? Open their profile, tap the … menu and choose Report. The person is never told who reported them.
• Need some distance from someone? The same … menu has Block. You will not see each other’s posts or comments or be able to message each other, and they are not told. Unblock any time from Account settings → Privacy.

Your privacy settings

In Account settings → Privacy you choose which parts of your profile other members can see. You can also delete your account there. See exactly what deleting removes.

Still stuck?

Message us on WhatsApp at +44 7507 548712 or email any @swproject.co.uk address you have for us. Tell us what you were trying to do and what happened, and a real person will get back to you.